Please complete our handy REQUEST A CUSTOM QUOTE form or email us at info@totallyspain.com

Share with us the trip you have in mind,  when you plan to travel and how you like to travel (luxury, first class, etcetera). Also who will be travelling, your preferred style of travel (4 star, 5 star etcetera). What you would like to see and do.  Your special interests and experiences `wish list´. Your dislikes.  This information allows us to gauge the hotels and services to include so as to create and present a more precise custom trip proposal.  Don't worry should you forget anything, this is just the first contact to help us start the process and for a Totally Spain Travel Advisor to gain an initial understanding of your requirements. A guideline to your trip budget is also required. 

WHY DO WE REQUIRE A GUIDELINE TO YOUR BUDGET?

It's as simple as this. In order to be able to advise a client properly it's vital we know how much they wish to invest in their custom trip.   That's it.  With a custom trip, it's the only way we can advise a client on how to get the best value based on their budget. It also means us being able to guide the client on where to compromise, if it were necessary,  without impacting on the overall quality of the custom trip they are trying to achieve.

By not being clear about the budget, trip content decisions may be made by Totally Spain to accommodate a lower amount meaning that the client may be missing out on unique experiences, better hotels, better rooms, etc., simply because we were concerned about budget.  On the flip side, we may spend time preparing a trip that is entirely outside the budget they had in mind.  It's better to be completely upfront – that way your Totally Spain Travel Advisor can guide you on where it's worth spending and where you can scale back, to ensure you stay on budget and get the best result.

Upon receiving your request - usually by email -  a Totally Spain Travel Specialist will review it and write to you to acknowledge receipt. They will probably have a few questions, to clarify things.

They then get to work on preparing a custom proposal* for you which we believe to be the most suitable based on the brief and budget you have provided. Depending on the duration and complexity of the trip, this may take 48hrs or longer to prepare.

Once ready we will email this proposal to you for review and your input . Also to invite you to make any modifications you deem necessary.

* Note: All of our custom trips must include all the land arrangements i.e. accommodations, private guides, experiences, transport, etcetera.  We do not arrange any trips that do not include accommodation nor do we provide a booking service for ad-hoc services such as tour guides and transport.

Once you have reviewed your custom trip proposal and provided your feedback,  we’ll tweak the itinerary and services according to the feedback you have given us, so that it meets your requirements entirely.

After this, once you are happy and give us permission to go-ahead, we will proceed to book your custom trip.  Note that a booking confirmation deposit is required at this time.  Once received we will secure your hotels, reserve your private guides and drivers, book activities and key attractions, etcetera.

BOOKING DEPOSIT

A minimum 400 euros deposit is payable so that we can proceed to make all of your arrangements and secure your booking.  Sometimes the deposit may be higher depending on your itinerary and services as some may require full payment at time of booking or, a supplier may insist on early payment due to high demand or availability issues, etcetera.  We will advise you of this before any booking is made so that you are fully aware.

If your booking is made within 8 weeks of your departure date then final payment is due at time of booking.

Payment may be made by VISA or Mastercard using our Secure Online Payment facility.  Payment by American Express may be done manually by providing us with your card details.  A 1% administration fee applies to AMEX payments.

Final payment is due 8 weeks prior to departure.

We require Final Payment 8 weeks prior to departure so as to allow us to:

• finalise all the arrangments for your trip
• Prepare your personalised documentation
• Ship your documents so you receive them in plenty of time to review and prepare before you arrive. We ship via UPS. 

For very late bookings, your documentation will be sent to your first hotel and we will email you copies of the most important documents.

Before you arrive you should carefully review your Trip Documentation that we sent to you.  We provide a lot of useful information to make your trip go smoothly.

We also recommend reading our blog Totally Spain Travel which has tons of useful information about Spain and Portugal. Including articles such as

Travel Checklist for Spain & Portugal
Tipping in Spain  
What to Pack 

Once you arrive you have access to Totally Spain and our team (guides, drivers, etc.) by local phone or email at any stage of your trip, should you need us. We’ll have supplied you with all of the contact names and phone  numbers for your private guides and drivers and we highly recommend that you load them into your phone before arrival, for easy access.   Whatsapp, the free messaging app, is widely used in Spain and Portugal and is an excellent way for making contact with all of the people involved in your custom trip. Please download it and familiarize yourself with it, if you aren't already using it.

Afterwards please be sure to let us know how your trip went and how we did.  We love to receive Client’s feedback.  See Totally Spain Reviews here.