Your Local Specialist Travel Advisors For Custom Tours

Privacy Policy

Our Privacy Policy applies to the personal data we collect and treat at Totally Spain, assuming the responsibility of complying with current legislation on national and European data protection, our goal is to treat your data in a lawful, fair, and transparent manner.

Who is responsible for your data?

Identity: Totally Spain sl hereinafter Totally Spain
CIF: B01305903
Postal address: Barrio Maeda 22, Bloque 4 - 1D, 39192 San Mames de Meruelo, Cantabria, Spain
Phone: 942 637358
Email: info@totallyspain.com

What personal information do we collect about you?

By using the term “personal data” in our privacy policy, we refer to the information that has to do with you and that allows us to identify you. Your personal information may include, for example, your name, contact information, or information about how you use our website and how it relates to us.
We collect some personal information about you, when you use our services or contact us. We may also receive personal information from our providers who provide services on your behalf (for example, when you offer comments related to our services). If you make a purchase on behalf of another person, you must have that person’s consent to use their personal information.

Categories of data we collect

We may collect and process the following categories of information about you:

  • Your name and your contact information (email address, phone number, and mailing address)
  • The communication you exchange with us (for example, your emails, letters, phone
    calls, etc.)
  • Your publications and messages on social networks that are aimed at Totally Spain
  • Your comments when answering our requests for comments or opinions addressed to
    clients

We do not treat confidential personal data

For what purpose do we treat your personal data?

At Totally Spain we treat the information you provide us in order to manage the delivery of the services that you request

  • To manage your billing and provide you with the services acquired
  • To communicate with you and manage our relationship with you
  • To personalize and improve your experience as a customer.
  • To inform you about news and offers you might like
  • To comply with our legal obligations
  • When you subscribe to our newsletter, blog and provide us with your email, you are expressly authorizing us to send you advertising related to our products and services by email.

How long will we keep your data?

The personal data provided will be kept as long as the deletion is not requested by the interested party, as long as the commercial relationship is maintained, or during the years necessary to comply with the legal obligations.

What is the legitimacy for the treatment of your data?

The legal basis that legitimates this treatment will be your consent, the legitimate interest, or the need to manage a contractual or similar relationship. The sending of personal data is mandatory to contact and receive information about the services provided by Totally Spain. Likewise, not providing the requested personal data or not accepting this privacy policy means the impossibility to subscribe, register, or receive information from said services.

How have we obtained your data?

The personal data that we deal with at Totally Spain has been provided by you (the interested party) and with this, you are expressing your acceptance of the processing of your personal data reflected in this Privacy Policy. The interested party that sends the information to Totally Spain is solely responsible for the accuracy and correctness of the data included, exonerating Totally Spain from any responsibility in this regard. The interested party guarantees and responds, in any case, of the accuracy, validity, and authenticity of the personal data provided, and undertakes to keep them duly updated. The interested party agrees to provide complete and correct information in the registration or subscription form. If you prefer that Totally Spain does not collect personal information about you, please do not provide it to us. Totally Spain does not answer for the veracity of the information that is not of own elaboration and of which another source is indicated, reason why neither assumes any responsibility as for hypothetical damages that could be originated by the use of said information.

Totally Spain is exonerated from liability for any loss or damage that may be suffered by the interested party as a result of errors, defects, or omissions, in the information provided by Totally Spain whenever it comes from sources outside of Totally Spain

To which recipients will your data be communicated?

Totally Spain will not transfer personal data to third parties except in cases where there is a legal obligation. However, in the case of acquiring our services Totally Spain will communicate the necessary and obligatory personal data to the collaborators or suppliers for the management of the purposes inherent to the development and fulfillment of the object of the contract, these companies are obliged to use the data provided, only and exclusively, to fulfill the purpose of the contract.

Security of your personal data

We take the appropriate measures at the technical and organizational level in order to protect your personal data against illegal or unauthorized access and against accidental loss, destruction, or damage that your personal data may suffer.

What are your rights when you provide us with your data?

Anyone has the right to obtain confirmation about whether or not we are dealing with personal data concerning Totally Spain. Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. Totally Spain will stop processing the data, except for
compelling legitimate reasons, or the exercise or defense of possible claims. You can direct your communications and exercise your rights of access, rectification, cancellation / suppression, opposition, limitation, or portability to oppose the processing of your personal data, through postal mail at Totally Spain, Barrio Maeda 22, Bloque 4, 1D, 39192 San Mames de Meruelo CANTABRIA - SPAIN or via email to info@totallyspain.com along with valid proof of identity, such as a photocopy of your passport, the request in which your request is made, dated and signed, as well as your address for the purposes of notifications.
In case you feel your rights are violated in relation to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can submit a claim to the competent Data Protection Control Authority via their website: www.agpd.es.

Acceptance and consent

The interested party declares to have been informed of the conditions of protection of personal data, accepting and consenting to the treatment of these by Totally Spain, in the manner and for the purposes indicated in this Privacy Policy. Changes in the present policy regarding the processing of personal data

Totally Spain reserves the right to modify this policy to adapt it to legislative or jurisprudential changes of the new European legislation regarding data protection, which will begin to be applied on May 25, 2018 (the “General Data Protection Regulation”). We will update the privacy policy and publish on our website any new version of this policy.

Why Choose Totally Spain

We take our clients travel needs very seriously and we have a proven track record built-up over 20 years dedicated to designing top class Private Custom Spain & Portugal trips including Private Self Drive Tours, Rail and Coach ToursPrivate Guided ToursChauffeur Drive ToursThemed Tours - Wine, Art, Gastronomy, Luxury Honeymoon Vacations, Private Group Tours and more.

By dealing directly with a Spain based travel agency you'll receive real value for money due to our special supplier arrangements, current local knowledge and prime contacts established over many years. No third parties are involved.

Totally Spain is a fully licensed and bonded Spain Travel Agent successful in business since 2000.  Your entire custom trip will be handled by knowledgeable and creative, expert Travel Advisors who know Spain and Portugal inside out.  We are a single source for all your Spain & Portugal travel needs, no matter how complex.  Totally Spain has an outstanding network of trusted partners in both countries that allow us provide our clients with access to unique and authentic experiences. At every stage of your custom trip, from inception to conclusion,  Totally Spain will be on-hand for you.

Since 2000 Totally Spain has planned and co-ordinated custom trips for over forty thousand mature travellers from all over the world. We have assisted them in realising their dream of discovering the truly authentic and fascinating countries of Spain and Portugal.  We are proud to enjoy an extremely high level of customer satisfaction that we cherish and always strive to live up to.

Totally Spain Tour Reviews

Another perfect vacation! Thank you so much for all your hard work - we loved the hotels, the tour guides were amazing, and we so appreciated you’re making all those restaurant reservations. It was an unforgettable trip. I hope to work with ...

Vita Chu, Garden City, NY, USA
2018-10-04

More reviews >>

CUSTOM PRIVATE TRAVEL BY THE SPECIALISTS IN SPAIN & PORTUGAL

Totally Spain is a savvy and reputable Spain & Portugal Travel Agency with expert travel advisors dedicated to organising exceptional Custom Designed Private Travel.

Free Trip Quote