TOTALLY SPAIN CUSTOMER TESTIMONIALS

Loved working with Belen and the Totally Spain team, which planned a trip for eight of us September 2023.  The professionalism and attention to every detail of the Totally Spain team made a great vacation extraordinary.  There was not a single hiccup in any of their arrangements over the course of the vacation. Drivers showed up on time, guides met us where they were to meet us, hotels were booked as requested, tickets were in place for tours allowing us to get the VIP treatment. Food tours were exquisite.
We are grateful for the quality of the drivers and guides Totally Spain employed on our behalf. We were extremely happy with all of them. Their detailed knowledge, friendly style made our time with them very memorable.
I would highly recommend Totally Spain to anyone who wants a top-notch, fun, stress free vacation to Spain.

Re-produced from our Google Reviews.

When we were looking to plan a trip to Spain, we didn't want to be stuck on a bus with a tour, so we contacted Totally Spain to help us plan our trip. Ken handled everything, which made our trip stress free. All the hotels, tours and transportation he booked for us were great! We would never have been able to plan it on our own. I highly recommend Totally Spain!

Re-produced from our Google Reviews.

Dear Belen

Mary, Art, and I do not have enough words to thank you from the bottom of our hearts for the amazing trip you prepared for us!

Before we even left home, you were such a pleasure to work with. The amazingly detailed itinerary was flawless and so helpful!

We absolutely loved the guides we had. They offered an endless supply of knowledge, and were so enthusiastic to share that knowledge with us! It was so interesting to see how what we learned from one was built upon by another as the history of Spain unfolded at each stop.

The drivers were all so nice, prompt, courteous, and professional!

The special experiences were lots of fun and we are going to attempt to make the paella and gazpacho for our families!!

We also loved the hotels you chose. They were very centrally located with very nice rooms, staff, and the included breakfasts were delicious.

 When walking through Barcelona, we passed a place (maybe a travel agency?) with a sign that said something like, "travel is the only thing you buy that makes you richer".

Thank you for enriching us with an understanding of the history and culture of Spain, and with wonderful memories of a great experience! We truly appreciate it!

 Rebecca, Art and Mary (7899)

Hi Belen,

We got home yesterday with no issues. I wanted to thank you for all the coordination you did for our trip. Everything was seamless, and because of that we were able to enjoy each place with no worries about anything other than deciding where to explore in our downtime. We really appreciate you and again thank you for putting this all together for us.

Paul and Josh (7919)

Good afternoon, Belen, I want to express our appreciation for the wonderful trip you organized and booked for us.
Everything went so smoothly, from the beautiful hotels, the courteous and punctual transfers drivers, the knowledgeable tour guides, the train tickets. The written instructions you provided were so easy to follow made our trip magical and one that we will cherish and have beautiful memories of.
Those special people you contract for services were true professionals!
It left us with the desire to see more of your beautiful country.

Direct Email received 09 September 2023.

See also this client's Google Review

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It was an absolute pleasure working with Belen from Totally Spain to plan our unforgettable family vacation to Portugal recently. Belen had previously helped us plan a trip to Spain last Dec (which I thought could not be outdone - but I was wrong). Our recent trip to Portugal was planned with absolute perfection. It exceeded our expectations in every way.

She was an excellent communicator throughout the entire planning process. Prompt in responses to our questions, concerns, and requests. She took the time to understand our family's preferences and interests, and as a result, every aspect of our trip felt tailor-made to suit our needs.

She skillfully combined must-see tourist attractions with off-the-beaten-path gems, giving us a comprehensive and authentic experience of Portugal. Our days were filled with a variety of activities that kept everyone engaged and excited.
Every small aspect, from transportation logistics to reservations, and having tickets for monuments and sites in advance was meticulously arranged. This level of care eliminated any stress and allowed us to focus solely on enjoying our time together as a family.

Additionally, every tour guide and driver we had were people we thoroughly enjoyed and connected very well with - they were even great with my 2 daughters (ages 10 and 7)!

If you're looking for a dedicated, knowledgeable, and personable travel agent to plan your next adventure, we wholeheartedly recommend Totally Spain. Thank you Belen, for giving us memories that will last a lifetime! We can't wait to plan our next trip with you!

Re-produced from our Google Reviews

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We recently had a 2 week holiday in Spain (mainly Andalucia) organised by Ken at Totally Spain. It was a fantastic experience from start to finish. Ken organised everything - the hotels, cars, guides, restaurants, flamenco, cooking classes - whatever we wanted. The planning process was easy too. Ken made suggestions and recommendations to areas we might have otherwise overlooked and very quickly pin-pointed our needs, budget and peculiarities! He always responded very promptly and particularly recommended private car transfers which I have to say was fantastic. It takes away all the stress of hiring your own car hire and driving in cities unfamiliar to you with all the rules and regulations. Maybe a little more expensive but definitely the way to go. We also had our own guides in pretty much all the cities we visited which is extremely beneficial as you get a sense of the history and go places you wouldn't otherwise go to. They always met us at our various hotels. Plus they will make recommendations on restaurants or anything specific you're looking for. All our guides were without fail excellent, speaking very good English and went out of their way to help. The private cars were always on time and provided water and sweets which were very welcome.
The whole holiday was seamless and Ken was always ready to help during the trip if and when we needed him.  Overall an excellent experience and we would definitely use Totally Spain again, Thank you to everyone involved in the planning! :)

Reproduced from our Google Reviews

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We were so lucky my sister met Ken from Totally Spain on one her trips to Spain to walk the Camino. When we decided to come all the way from sunny Perth Western Australia she insisted we make contact with Ken and our wonderful visit began to be planned. Our initial wish list of destinations ( chosen from the map ) was too ambitious and Ken skilfully guided us to an itinerary that better matched our timing. From the first airport pickup to the last airport drop off (and train stations in between) our drivers were skilful, spoke good English, and didn’t miss a beat. There were punctual and reliable which was a great benefit. Our Tour Guides were something else. Their suggestions were spot on and their care and attention to our needs was second to none. We could not be happier with our Totally Spain experience and thoroughly recommend Ken and his wonderful team to anybody looking for a fully personalised and expertly curated tour of Spain & Portugal.
Richard from Perth WA

Reproduced from our Google Reviews

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Belen organised the perfect itinerary for us in Andalucia well tailored to our love of art, literature, history, food and wine, nature and walking. Her attention to detail and her communication skills are outstanding. She is warm and friendly, loves her home country and wants you to love it too!!
Our hotels were fabulous in terms of their comfort, location and staff as were the private/small group tours and tour guides: we enjoyed everything from city tours and flamenco dancing to cooking and mosaic tile classes Our complicated transport arrangements could easily have gone awry but all went smoothly. We also did a lot of exploring on our own and Totally Spain's wonderful information pack came into its own.
We've travelled to Spain many times but this was the first time we've used a travel agent. It won't be the last. Belen, we'll be back. Thank you.

Reproduced from our Google Reviews

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This is our second trip using Totally Spain and they couldn’t be happier with their service. They make everything easy and that’s what I want when I travel.
Finding hotels checking into hotels in getting hotels that are close to landmarks in Spain is something they excel at.  Travel between cities, either by car, train or by private car, is so easy and takes so much stress out of travel.  However, the pinnacle of their service is the tours they provide of the cities and gastronomic tours our one on one and exceptional. I would travel using them again and will in the future.

Reproduced from our Google Reviews

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I researched multiple travel agencies in Europe and the USA to set up a land tour of Southern Spain and Portugal for three couples. In corresponding with the various companies, Totally Spain was the one that stood out among them all. They were responsive, suggested possible itineraries, they were located in Spain with intimate knowledge of the region and it was evident that they were capable of doing the trip first-class. After I decided to select Totally Spain to be the company to plan and organize our trip the owner, Ken Baldwin, spent numerous hours and many emails fine tuning every detail of our trip.

The trip was everything that we had hoped it would be and more. All of the time and effort in planning the trip paid off in spades. The hotels were first-class, mostly five star and the best hotel in each city we stayed. Drivers were always on time and their names and contact information were provided a least a day ahead for easy coordination. All of the guides names with contact information were likewise provided beforehand. Without exception each one of them were extremely knowledgeable about the area we were touring and if requested were flexible with their tour plans.

Our trip included numerous wineries. Most of them were relatively small in production but the quality of the wine or port was exceptional. A couple of the tours were conducted by the owners. Our itinerary also included many meals, which were mostly lunches, and not one of the restaurants was a disappointment. All of them were arguably the best in their area. Each meal was multicourse with wine, so at dinner we usually only had a light snack.

Having Ken Baldwin and the resources of Totally Spain based in Spain was a blessing several times during the trip. We were able to make changes to the planned itinerary during the trip and it was simply handled with an email or a call. It was comforting and assuring to know that support was always available no matter the time of day or night.

I give Totally Spain my highest recommendation. Their knowledge and the contacts they have developed from actually living and working in the area for many years is invaluable if you are planning a trip to Spain and Portugal.

Reproduced from our Google Reviews

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Belen was fantastic, responsive, timely and with great suggestions. She worked with me to plan two weeks in Spain focused on Barcelona, Granada and wonderful smaller locations on the Costa Brava and farther south. Belen gave me advice for places we hadn’t considered that turned out to be our favorites (Begur, Pals, Aiguablava). The hotels she selected were perfect, especially the Paradores in Aiguablava and Ronda. The tapas tour in Barcelona was great fun and Lorea was wonderful. The private tour at the Alhambra was also amazing - be sure to request Hamdi who was so knowledgeable and engaging. Jesus Naranja in Ronda was also great as was the olive grove tour and olive oil tasting tour.

I found Totally Spain online and took a chance based on the reviews. It was the best decision I made. Will definitely use them again for a trip to Portugal.

Re-produced from our independent Google Reviews.

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Our trip (4 family members) to Spain was perfectly planned by Belen at Totally Spain; the itinerary covered our requests, the hotels were excellent, the drivers were punctual and professional, the pace was well thought out, and the guides were delightful and passionate about their subjects. All the museum and train tickets were provided in advance and the entire trip went smoothly. Without hesitation we would use Totally Spain again.

Re-produced from our independent Google Reviews

I used Totally Spain for my trip to Spain and Portugal and it was a wonderful trip. Ken selected the hotels , restaurants , tours, guides and transportation and they were all first class. I wanted to add a tour to the trip and I emailed Ken on a Saturday and he immediately added the event. I would highly recommend Totally Spain.

Re-produced from our independent Google Reviews.

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I trace part of my family heritage to Northern Spain and my wife and I decided to take our two teenagers to Spain this summer for a two week vacation to see some of their family history. I started trying to plan the trip myself and was lost. There is so much to see and do in Spain, I didn't know where to begin. When I reached out to Belen, she took the time to get to know what my family like and does not like to do on vacation and I felt like she truly worked with me to plan the perfect trip for everyone. She suggested places I had never thought of going (San Sebastian in the Basque Country and Llanes in Asturias) and she took care of all the logistical details that made the trip run smoothly and which I had not thought of (advanced train tickets to Toledo, rental car, and a driver from the Madrid airport to our hotel and to the train station in Madrid where we picked up our car). The accommodations she booked for us were great and kept our trip in budget. I think one of the biggest highlights of the trip for everyone was the food tour in Madrid and the pinxtos tour in San Sebastian. They were informative and included amazing food. I highly recommend Totally Spain to help you plan a trip to this amazing country, and will be reaching out to Belen again when we decide to return!

Re-produced from our independent Google Reviews.

Belen Encinas and Totally Spain created a fantastic, 12 day vacation for us in northern Portugal that included exceptional hotels, interesting cities, outstanding guided tours, and door-to-door transfer services. Totally Spain handled all the details, and this allowed us to have a completely stress-free holiday.

We will definitely use Totally Spain on our next trip to the Iberian Peninsula!

Re-produced from our independent Google Reviews.

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The trains, planes, boats and walks are finished. All the clothes washed and put away but the wonderful thoughts and memories remain. Sandy and I are more than pleased! Totally Spain made it happen. But it was you Belen that listened, understood and incorporated the things we wanted to do and see. Without exception, the people you chose to help guide us through the travel maze were all first class! Sandy and I are grateful to have our paths cross theirs. They were people that we would enjoy sitting with, talking with and sharing a meal with.Simply put hard working,caring people. We liked them!
Sandy andI truly hope our paths will in the future cross yours again Belen!!

Thank you Ron & Sandy

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Having spent 18 days in Spain in May 2023, we would without reservation, highly recommend Totally Spain to anyone wanting a customized vacation in Spain. They created a great itinerary and booked accommodations, transportation, tickets and guides for excursions, in Barcelona, Madrid, Sevilla, Ronda and Granada. Their attention to detail and communication made for a first-class experience. All the guides were exceptional, the drivers were very friendly and helpful and made place to place transfers worry-free.

Re-produced from our independent Trustindex Reviews.

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Loved working with Totally Spain, which booked a trip for four of us in June, 2023.

It is not an exaggeration to say that the professionalism and meticulous attention to detail of the Totally Spain team made an already great vacation something very special.  There was not a single misstep in any of their arrangements over the course of the entire two weeks. Drivers showed up on time, guides met us where they were to meet us, hotels were booked as requested, tickets were in place for excursions allowing us to bypass long lines, etc.

Also a shout-out for the quality of the drivers and guides Totally Spain employed on our behalf. We were thrilled with all of them, without exception. Their encyclopedic knowledge, their open, personable style made our time with them particularly memorable.

I would recommend Totally Spain, without reservation, to anyone wanting a customized vacation in Spain.

Re-produced from our Google Reviews.

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My wife and I recently completed another wonderful visit to Spain, our third trip to that country booked with Belen Encinas at Totally Spain. These folks know how to plan the details for a seamless vacation: airport, train and hotel transfers, car rentals, superb tour guides, cooking classes or food tours, comfortable hotels in excellent locations and even leisure time to simply relax or wander about serendipitously.  Each time we’ve planned our travels, we’ve given Belen a rough idea of where we’d like to go and what we’d like to do and see. She then works with you to put together a custom itinerary that will more than satisfy. We would never consider another company if visiting Spain or Portugal. You will not be disappointed. Totally Spain totally rocks! Mil Gracias Amigos!

Re-produced from our Google Reviews.

Had a fantastic honeymoon trip! We did the "11 night tour Madrid, Andalusia and Barcelona" and our hotel accommodations, drivers, and tour guides were all fantastic. Our itinerary was very easy to follow and had a good mix of activities and leisure time.

Re-produced from our Google Reviews.

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Am grateful to the staff at Totally Spain for working with me to plan what turned out to be a very successful trip to northern Spain, with a focus on wine tourism. I had a great time and can't wait to return. FYI - I rented a car in Bilbao and visited Basque country, Rioja, Ribera del Duero, Toro, Rias Baixas, Galicia and many other places
- The hotels arranged by Totally Spain were great,
- The tour guides in all locations were terrific,
- The activities in San Sebastian - cooking class, pinxtos tour, cider making - were uniformly superb and the highlights of the trip,
- All the wineries were terrific, with a good representation of traditional and modern bodegas.
The staff at Totally Spain were very helpful in all phases of trip planning as well as being accessible once on the road.
I would recommend without reservation for anyone looking for a unique and memorable travel experience in northern Spain.

Re-produced from our Google Reviews

My husband and I recently engaged Totally Spain to create a customized vacation that incorporated a Camino de Santiago walk within a broader Spain experience. We had previously researched various itineraries offered by numerous Camino tour companies but encountered inflexible schedules that did not meet our needs. In contrast, Totally Spain designed an itinerary that accommodated our desire to pace our Camino walk entirely as we wished, while allowing us ample time before and after the Camino to explore local culture, art, and history. A delight from start to finish, Belen, Managing Director at Totally Spain, provided her expertise and invited our collaboration as the proposed tour took shape, resulting in the perfect holiday for us. Once our trip was underway, Belen and her colleagues were available to respond to any questions or concerns to ensure that we were very well cared for throughout our time in Spain. We couldn’t have asked for a better vacation! It was simply the BEST! We highly recommend Totally Spain to anyone considering a custom-tailored travel experience anywhere in Spain or Portugal -- or even Italy!

Re-Produced from our Google Reviews

I have had the pleasure of working with Belen at Totally Spain for many years.  Never once have my clients been disappointed.  She takes the time to suggest itineraries that suit their needs and will gladly offer her opinion based on their concerns.  Hotels are chosen to meet budget and locale.  Guides are knowledgeable and always on time.  Every detail of their trip works to perfection.  When circumstances beyond her control like rail strikes occur she proactively changes arrangements and notifies the clients before they have to deal with a problem.  My clients have now rebooked multiple stays using her services and have referred clients to me as a result of their positive experiences.  If you are looking for a tour DMC in Spain or Portugal contact Totally Spain.

 You won't regret it.   

Carol Segal | Travel Coordinator
Travel Edge | 2 Queen Street East, 20th Floor, Toronto ON M5C 3G7  

Totally Spain is honoured to once again be nominated at the 2023 World Travel Awards in the category Spain's Leading Tour Operator which we won in 2022.  We would be delighted to receive your vote which you can place by clicking here Spain´s Leading Tour Operator  

World Travel Awards™ - the Oscars of the tourism industry - was established in 1993 to acknowledge, reward and celebrate excellence across all key sectors of the travel, tourism and hospitality industries. Today, the World Travel Awards™ brand is recognised globally as the ultimate hallmark of industry excellence.

Hi Ken,

Hi Belen,

Belen an [sic] her team for putting together a wonderful trip for us to Portugal. Everything was terrific – the accommodations in Lisbon, Coimbra and Porto were spacious and comfortable. All of the guides, Elsa, Joao, Pedro, Gustavo, and Celia were an absolute delight to be with. They were all very knowledgeable and informative while not being boring. They all had great senses of humor and were a joy to be around.

It’s hard to say what was our favorite part of the trip. The Penha Palace in Sintra, the view from the cliffs near Azenhas do Mar, the library in Coimbra, the Templar castle and aqueduct in Tomar. . . were all great. The Maos winery in the Douro Valley was definitely a high point of the trip; Raphael (the owner) was incredibly hospitable to us, allowing us to sample his wines while providing us with a delicious lunch (like a 10-course meal)! I would highly recommend that you send all your visitors to the valley to his winery. I am now a big fan of Tawny Ports and white wine from the Vin Verde region. And don’t get me started with Pumpkin Jam! We liked it so much that after the tasting in Lisbon, we had Pedro take us to a store where we could buy a jar! And I have to thank Gustavo for introducing me to the White Port and Tonic (it was great and will be a nice summertime drink to share with friends).

Belen and her team did a great job and were incredibly helpful in helping me plan this trip (especially when my email would let me send anything once I got to Europe. . .all my messages that were held in the Outbox finally left once I got back to the US. I have no idea why?) I am a fan of Totally Spain and everyone who works there and will happily recommend the company to any of my friends who plan trips to Spain and/or Portugal in the future. One of these days I want to travel to Barcelona, Madrid, Toledo, & Seville (& Majorca to see Raffa). . You can be sure that I will be calling them at that time for assistance!

Reproduced from our Google Reviews

We traveled as a group of four from Alaska. Our travel partners researched several tour group options and chose Totally Spain because of their initial interactions.  Belen arranged a detailed package for us for 12 days in Andalusia region. This included lodging, personal tours, and transportation. The tour guide in each location proved to be unique and knowledgeable but also fun and enthusiastic. We have traveled to many locations around the world but Totally Spain helped make this one of our best vacations to date. I would not hesitate to use their services again.

Re-produced from our Google Reviews.

We had a wonderful time in Spain thanks to Belen and her team. Totally Spain arranged private tours from our cruise ship and two weeks of a car tour throughout Andalusia. Our private guides were all unique and amazing people, the accommodations superb and the experience unforgettable. Thanks Belen!

Re-produced from our Google Reviews.