Totally Spain Customer testimonials

ELLEN'S 5 STAR REVIEW:

We just returned from a fabulous private tour of Extremadura, Spain. Everything was personally arranged by Belen of Totally Spain, who managed every expectation of our group of 4 adults; including all transfers, hotel reservations and private guides. The accommodations were perfect and the drivers and guides were local, knowledgeable and personable. Totally Spain was always available to handle any questions, and assure that all went smoothly. We enjoyed every minute and would highly recommend Totally Spain for travel arrangements in Spain.
Ellen, USA

Re-produced from Ellen's 5 star Google Review. (8097)

LAURA'S 5 STAR REVIEW:

I cannot say enough good things about Totally Spain. Having recently become immunocompromised due to medications for health issues, I was hesitant about traveling again. Ken put together an amazing, personalized trip for me and two friends. All the hotels were well-located and comfortable. The guides were very friendly, extremely knowledgeable and brought the history of each location we visited (five cities in total) to life. More impressively, because Ken had advised them of my health situation, all the guides and drivers were extremely gracious and considerate in trying to accommodate my needs. This was a trip of a lifetime for my friends and me. Ken created an experience where all we had to do was enjoy ourselves. We will forever cherish our memories of our time in Spain. I will definitely be exploring other parts of Spain in the future and will use Totally Spain again.

Re-produced from Laura's 5 star Google Review. (8065)

TED'S 5 STAR REVIEW:

Totally Spain put together a great trip for us! The organization that Belen put into the planning made it run extremely smoothly and allowed us to see everything we hoped to in a timely fashion. We did not make many changes from the listed trip we chose (Honeymoon in Spain) but she was most accommodating with the few we did.

We enjoyed every place we visited, and have to say that Spain is as beautiful as advertised. And the food as delicious as well. We only half joked that each new city became our new favorite! Each lived up to or exceeded our expectations.

The drivers were all prompt, courteous and professional. And the city guides were fantastic. Friendly, knowledgeable and a joy to spend time with learning about each city and share their own personal favorites places to see or eat.

The other thing in particular that we appreciated was the great locations for the hotels. We did take some cab rides but usually only when we were tight on time getting to or from the hotels. Other than that, we were able to get most places by walking , and so , able to experience and feel the cities better.

We would encourage anyone who wants to see Spain or Portugal to look into Totally Spain. Especially if you want to avoid a group tour.

This trip was a dream of ours for over 20 years and we could not be happier with how it all turned out. The combination of basically being on our own but getting a local tour in each city worked perfectly for us.

Muy bien Belen y Totally Spain

Re-produced from Ted's 5 star Google Review. (8069)

FRANK'S 5 STAR REVIEW:

What a wonderful journey we had with our 12 day trip throughout Spain planned with Totally Spain. From Madrid with a trip to Toledo, onward to Sevilla, Ronda onto Granada, Cordoba and then Barcelona, we had a great trip. We started with a planned itinerary that was customized with Belen. Hotel selection, excursions and tours were all planned for maximum enjoyment. Absolutely breathtaking sights and scenery. The guides from the walking tapas tours, to immersive half day tours of the cities, cathedrals, major attractions and everything we could ask for were handled with precision and expert planning. All of the transportation and logistics planned by Totally Spain were spot on perfect.
We can't say enough about the way we were treated by the staff at Totally Spain, the guides, hotel staff and the lovely people of Spain throughout. The food experiences and atmosphere of the country will remain with us for many years to come. Thank you to Belen and Totally Spain.

Re-produced from Frank's  5 star Google Review. (8042)

DAVE'S 5 STAR REVIEW:

Belen and her team at Totally Spain outdid themselves in building and delivering on a wonderful custom travel plan for us in Portugal! Everything, from our drivers, guides, hotels, transportation, arranged meals, wineries, etc. were nothing short of top-notch. The entire trip worked like clockwork - not a single glitch - and the beautiful, historic sites we visited were fascinating and breathtaking. Totally Spain, and Belen in particular, helped create a lifetime of fantastic memories for us. Can't wait to do another trip with Totally Spain. A sincere thanks to the team!

Re-produced from Dave's  5 star Google Review. (8100)
 

SUSAN'S 5 STAR REVIEW:

A perfect tour planned by Belen Encinas through Totally Spain and Totally Portugal. We enjoyed, history, food and fun….. as well as 14 days of sun! Thank you for a trip we will always remember.

Re-produced from Susan's 5 star Google Review. (8105)

ANDREW'S 5 STAR REVIEW:

Very thorough preparation in advance of your trip. Much information provided , including food recommendations, maps and places to see. Hooked up all the transfers and tours without any issues. Handled a problem with flights during our trip and quickly responded. They have a nice group of tour guides in many places all over Portugal and Spain. We worked with Belen. Belen is the best. She handles everything personally and puts a lot of work into it. Well done and 5 stars.

Re-produced from Andrew's 5 star Google Review. (8078)

WILLIAM'S 5 STAR REVIEW:

A huge thanks to Belen Encinas and Totally Spain for a fantastic job on an unforgettable trip to Andalusia! We all agreed that the trip actually exceeded our already high expectations, and we can't wait to return to Spain to see some more. We will definitely be using Belen and Totally Spain for our next trip as well! Why?

It began with the initial planning stages, where I was immediately impressed with Belen's rapid same-day responses to my email inquiries with her expert advice and recommendations to mold our ambitious itinerary into one that would be the perfect combination of maximizing time while still spending enough time at each site to enjoy it. She was spot-on with the perfect amount of time at each place, and optimized our limited time by having seamless transfers, pre-purchased skip-the-line tickets, a ton of information (printed and on their web site) before the trip so we knew what to not miss, and providing thorough contact information for every guide and driver so we were always "in touch" along the way.

Despite the large number of moving parts due to multiple transfers between cities, there wasn't a single glitch at any step of our journey, much to our surprise and delight. When I mentioned this to some of our guides, they specifically commented how much they LOVE working with Belen and Totally Spain. They said Belen is meticulous, and they knew that if she lined it up, then it was done correctly and was going to go smoothly. They said she not only carefully plans every detail ahead of time, but also follow ups with the guides and drivers behind the scenes during our trip to ensure everything runs smoothly during its execution.

Additionally, Totally Spain clearly had long-term relationships with their hand-picked guides, who were all fantastic, without exception, and who each had nothing but praise for Totally Spain as well. The guides were very friendly, spoke perfect English, and clearly loved their respective cities. They were all eager to share their extensive knowledge, and their infectious enthusiasm greatly enriched our experience beyond just "seeing the sites".

We also appreciated Belen's choice of terrific accommodations. We chose to upgrade at a few special locations, and she had excellent recommendations at all price points in every city, which were all well-located near the sites, restaurants and shopping. She also provided terrific dining recommendations for each city we visited, and was she very quick to respond to any email questions or clarifications I had along the way during our trip.

We felt that out trip was a perfectly-balanced and hassle-free vacation, and we can't wait to use Totally Spain again in the future. Thanks again Belen!

Re-produced from William's 5 star Google Review. (8053)

KELLY'S 5 STAR REVIEW:

Ken planned us an amazing honeymoon! Every tour guide and driver he set us up with was amazing, and each place we visited was beautiful. Every detail was very thoughtfully planned out, which made for a very memorable experience!

Re-produced from Kelly's 5 star Google Review. (8059)
 

IRENE'S 5 STAR REVIEW:

Belen - from Totally Spain - prepared a wonderful vacation in Portugal for me and my family. We only had six full days in Portugal but Belen gave us excellent suggestions based on our wishes and limitations. We spent two days in/around Lisbon, three days in/around Porto and one day touring the Douro Valley. She sent us extensive information ahead of time both virtually and via mail (including tips, brochures, history, etc.). All the guides and drivers were punctual, friendly and informative. The hotels we stayed in were comfortable, clean and centrally located. Thanks to Belen/Totally Spain we were able to fully enjoy our time in Portugal and did not have to worry about any logistics. We wholeheartedly recommend Belen and Totally Spain's travel agency services!

Re-produced from Irene's 5 star Google Review here. (8074)

PACY'S 5 STAR REVIEW:

I wanted to thank you for a wonderful experience in Spain.  My family is very happy with our trip, and very tired.  Spain is very beautiful and wonderful to see.  The tour guides you selected were very knowledgeable and excited about their cities. They were splendid people and gave interesting and knowledge-filled tours.  The Alhambra tour was especially fascinating, if also the most tiring.
All of the transfers operated without any problems and helped us relax and not worry about the travel.  The hotels were also exactly what we wanted.  They were extremely comfortable and provided high levels of service.
Thank you so much for planning such a wonderful vacation for us!
Best Regards,
Pacy Ostroff

Re-produced from Pacy's 5 star Google Review. (8049)
 

BURT'S 5 STAR REVIEW:

Excellent organisation with excellent drivers and tour guides.

Re-produced from Burt's 5 star Google Review. (7991)
 

JEANETTE'S 5 STAR REVIEW:

Totally Spain services are excellent. All the tour guides, hotel accommodations etc are exceptional. Very customer service oriented company. Thank you for a great time in Portugal.

Re-produced from Jeanette's 5 star Google review here. (8055)

BROOKE'S 5 STAR REVIEW:

My husband & I have booked two trips to Spain through Ken. He has been great! Every tour that was planned was incredible. He organizes everything so that all we need to do is show up and enjoy. We highly recommend using Totally Spain to book your next vacation!!!

Re-produced from Brooke's 5 star Google Review here.(7965)

RAYMOND'S 5 STAR REVIEW:

We found Totally Spain through a Web search and couldn't have been happier with the arrangements they made. Having never been to northern Spain (Bilbao, Asturias, and Galicia), we asked Totally Spain to book hotels (all very well located), car rental for part of the trip, and transfers throughout the region as well as train tickets and hotel in Madrid. Unable to find a wine tour we wanted in Rias Baixas, they booked a custom day tour for us. We particularly appreciated the attention from Belen Encinas, who provided extensive travel information, including city and road maps, that made our touring very easy and stress-free. We highly recommend Totally Spain.

Re-produced from Raymond's 5 star Google Review here. (8041)

We just returned from a magical 6 day trip to Andalusia, Spain that Totally Spain packaged for a group of 18 friends including us. We were all celebrating another friend's 80th birthday in Estepona. Ken Baldwin combined that visit with day trips to Marbella, Ronda, and Malaga. The planning and execution were seamless; he pays enormous attention to the daily details and our individual interests that we shared with him beforehand. Activities were varied, creative and fun! I Restaurants were excellent! I would enthusiastically recommend him as a tour planner/ operator.

Re-produced from client's 5 star Google Review here. (7962)

We had a fabulous 16-day trip to Spain planned for us by Totally Spain. We were able to customize one of their itineraries and everything was taken care of and went smoothly. Having private tour guides for each of the major cities was wonderful, and all of the guides were knowledgeable, helpful, and full of passion for their cities. The additional activities planned for us were all enjoyable and high quality (two Tapas tours, a cooking class, sailing excursion, and a Hammam bath). We worked with Ken who was responsive to our requests. We were provided with plenty of information about each destination beforehand. We highly recommend this company and we look forward to working with them in the future when we come back for the rest of Spain and Portugal.

Re-produced from client's 5 star Google Review here. (8047)

Very impressed - everything was so well arranged for us. The transport drivers were always on time and the guides we had in each city were excellent!

Re-produced from client's 5 star Google Review here. (7954)

Belen and Totally Spain arranged a five-week, individualized trip to Spain, Andorra, and Lourdes for my wife and me. Belen handled our hotel, rental car, transfers, and experiences.

Before we left, a giant package arrived with the reservations and with travel brochures and books for every city. We also received electronic versions of the tickets and other materials which were downloadable to the cell phone. On arriving, we had amazing and reasonably priced hotels in Madrid (near Plaza Mayor), San Sebastian (overlooking the ocean), Santillan del Mar (a historic building), Lourdes (a spa), and Santiago de Compostela (a short walk to the town center and cathedral). Every hotel booked she booked was wonderful. Belen managed to get us an private, English-language tour of a cave in Northern Spain with 30,000 to 100,000 year old cave paintings. Everything she planned was perfect.

While we were traveling, we had a few small glitches and she was always available to help us fix everything. The biggest "glitch" was of our own making. We accidentally left my wife's jacket at one of the hotels. Since it had sentimental value, we really wanted the jacket back. The hotel where we left it was not helpful, but Belen persuaded the housekeepers to find our things. Belen then arranged the international shipping to another of our hotels. It still almost didn't happen. The shipper made a mistake and sent the package to the wrong address. Belen intervened and somehow managed to persuade the shipper to redirect the package overnight. My wife's beloved jacket arrived safely at our hotel in Madrid at 8 AM, just before we flew home. I've travelled a lot for work and pleasure over they years. I've arranged some trips myself and used various services and travel agents at different times. Belen and Totally Spain were the best I have ever encountered. I cannot recommend Totally Spain or Belen more highly. I am just starting to plan my next trip, to Portugal this time. Totally Spain also does trips to Portugal. Of course I will use Belen and Totally Spain again.

Re-produced from client's 5 star Google Review here. (8040)

What an amazing 15-day tour of Madrid and Andalusia!! We had beautiful, centrally located hotels everywhere we stayed (the Parador in Cadiz was a gem). The private tour guides in each city were so friendly and incredibly knowledgeable. They really tailored our tours based on our interests. We loved our planned experiences eapecially the olive oil mill tasting and tour, the tapas walking tour, and the flamenco show.  Our drivers were so nice and accommodating. We stayed an extra hour in Jerez in route to Seville as our driver encouraged us to take our time!  I can't say enough wonderful things about Ken at Totally Spain and the package he put together for my husband and I to spend our 35th anniversary. Thanks so much!  Liz and Darryl

Re-produced from client's Google Review here.

We've just returned from an almost 3 week visit to 6 cities and I feel compelled to report that Totally Spain knocked our socks off with their level of service and with their highly curated selection of hotels, guides, places to visit, and means of transportation. Everything was attuned perfectly to our interests and our desired level of support vs independence. And with such a complex travel agenda, you would expect something to go wrong at some point, but there were no missed travel connections, no problems at any hotel, no guides who were less than fantastic, no restaurant recommendations that were lacking. One little problem was addressed instantly by Ken, and on a holiday, no less. I have written plenty of Google reviews and very, very few of them have been this unreservedly positive. You can't do better, I promise you, and I found the price quite reasonable. They are the real deal, folks.

Re-produced from client's Google Review here. 7949

We just returned from an 8 day trip throughout Spain organized by Totally Spain. Totally Spain did an amazing job coordinating tour guides, drivers, hotels and every other last detail! They were very responsive before and during our trip and we will definitely be using them again! Highly recommend the use of their services.

Re-produced from client's Google Review here.(7963)

I couldn’t have been more pleased with the phenomenal job Totally Spain did in organizing our trip. Everything was perfect. Belen was very easy to work with. She made sure that all my questions were answered promptly and that everything was to my liking. All the drivers were prompt and courteous. The guides were enthusiastic and knowledgeable. The hotel accommodations were excellent. This was exactly what I was looking for. I was able to use the many resources provided by Totally Spain and choose exactly the experience that interested us. I would highly recommend this company.

Re-produced from client's Google Review here. (7967)

We were completely happy with Totally Spain. The hotels, tour guides and drivers they chose were all excellent. Totally Spain was always on hand to fix any problem that arose. We recommend them to anyone wishing to visit Spain.
Barbara and Ian

Re-produced from their Google Review here. (8025)

We haven't stopped thinking, or talking, about how wonderful the 10-day trip you arranged for us across northern Spain. Everything was so deftly managed by you – the itinerary, the hotels, the guides. We've been unable to settle on the best part of the trip. Sometimes we think it must be Oviedo for all kinds of reasons. Other times it's the foray into the Picos de Europa (Hotel del Oso!), or the food market in Santiago de Compostela, or the beauty of the coast, or the caves of Monte Castillo. The hotel in Santillana del Mar was charming. And we would go back to Toledo, our initial get-over-jet-lag stop, anytime. Your advice prior to and during the trip was the cohesion that kept it all together. Many thanks!

Re-produced from client's Google Review here.(7756)

Totally Spain were brilliant. Belen has a great team involved. All hotels were great , transfers were on time . the activities booked were good and the guides were excellent . Thanks Belen for the hard work you put into your organisation as our holiday was treat.

Highly recommended. .
Philip and Joy

Re-produced from client's Google Review here.(7972)

Dear Belen and Ana,

I wanted to thank you from the bottom of my heart for making my trip to Andalusia and Madrid a dream come true. Everything worked perfectly, except for my own mistake with the change of date of the Cordoba day trip. But you were there for me and took very fast action to make it possible for me to go to Cordoba the following day and do the group tour. Also, even though I missed the group tour of the Alcázar in Sevilla, I was able to visit it on my own, so nothing was lost! The location of the 3 hotels you selected for me was exceptional, and exactly the size and historic charm that I love. My private guides in Ronda, Granada, Madrid, Toledo, and Segovia were all charming, knowledgeable and professional. I felt a special connection with Sonia in Ronda, Maria Angeles in Granada, and Laura in Toledo, as if they were long time friends. Same thing with Rafa who drove me to Jaén, Ubeda, and Baeza. I also owe a big thanks to Francisco for suggesting a non-scheduled stop over in Setenil de las Bodegas on the way to Granada. What a remarkable town built inside caves! All  the other drivers were punctual and professional. I don’t do social media but I will see if I can figure out how to post a 5-star review for Totally Spain. You can definitely count on my person-to-person recommendation to friends and family, and I am counting on you to plan a trip to Portugal in 2025. 
Thanks again for everything!
Sincerely,
Laura Hicks (7977)

Totally Spain is once again honoured to have been awarded Spain´s Leading Tour Company 2024 at the 31th World Travel Awards held on 06 March 2024 at the Ritz Carlton, Berlin. This award we also won in 2022 & 2023.

World Travel Awards™ - the Oscars of the tourism industry - was established in 1993 to acknowledge, reward and celebrate excellence across all key sectors of the travel, tourism and hospitality industries. Today, the World Travel Awards™ brand is recognised globally as the ultimate hallmark of industry excellence.

Another amazing trip arranged by Belen and the Totally Spain team! The hotels she selected, the tours she arranged, the guides / drivers......all were perfect! This was the second trip Belen created for us, and it was as good as the first. She truly knows her business, and works hard to put together options that meet the customers' needs. We're looking forward to the next Totally Spain adventure!!!

Re-produced from client's Google Review here. (7987)

I cannot say enough good things about Belen Encinas and Totally Spain's work on our trip to Spain and Portugal in January of 2024. The process of negotiating and executing the itinerary was very professional. Our drivers and guides during the trip were also very professional and courteous. I highly recommend Totally Spain's services.

Re-produced from client's Google Review here (7941)